Consumer advocates are intensifying their calls for mandatory domestic mobile roaming in Australia, arguing that it would provide mobile users with better access and more competitive pricing. A recent report by the Australian Communications Consumer Advocacy Network (ACCAN) reveals that 73% of Australians support this change, which would enable customers to use their phones on other networks when outside their provider's coverage area.
The ACCAN CEO, Carol Bennett, highlights the contrast between Australian and international tourists' experiences, stating that international tourists can roam freely in Australia, while Australians often face limitations. This sentiment is shared by Matt Lucas, a cafe co-owner in the Hume Highway town of Gundagai, who notes that travelers in his area often rely on mobile coverage, and its absence can hinder their ability to spend money locally.
However, the Australian Competition and Consumer Commission (ACCC) has historically opposed mandatory roaming, citing concerns about reduced incentives for telcos to invest in the network and the potential for higher prices. The ACCC's stance has evolved, with the Regional Telecommunications Review recommending temporary disaster roaming during emergencies and suggesting a new inquiry into domestic roaming. The government, through Minister Anika Wells, has acknowledged the review's findings but has not explicitly addressed domestic roaming.
The ACCC's response to the growing calls for mandatory roaming is nuanced, acknowledging the technological changes since 2017 but maintaining its position. Telstra, Optus, and TPG have also provided statements, with varying perspectives. While Telstra emphasizes the challenges of competition and investment, Optus acknowledges the potential benefits of domestic roaming in regional and remote areas, and TPG supports the idea, albeit with a decade-long delay.
Independent analyst Paul Budde argues for a more resilient network infrastructure, suggesting that roaming could be a part of that solution. The OECD's 2026 Australia Economic Survey highlights Australia's high mobile prices and poor service compared to similar countries, where domestic roaming has made a positive impact. The ACCC's Communications Market Report confirms persistent price increases, significantly affecting consumers.
The Regional Telecommunications Review underscores the challenges faced by people in rural and remote areas, where legacy infrastructure is becoming less available. Ladysmith, for instance, has limited Telstra coverage, forcing locals onto expensive plans and hindering economic growth. Economist Sasha Lennon emphasizes the increasing reliance on digital connectivity as a barrier for these communities, impacting businesses and residents alike.
In conclusion, the debate over mandatory domestic mobile roaming in Australia revolves around the potential benefits of improved access and competition, balanced against the concerns of telcos and the ACCC. As the country grapples with the digital divide, the calls for mandatory roaming grow louder, reflecting a broader need for a more resilient and accessible mobile network infrastructure.
